Catering Services London | Event Catering London | London Caterers | Canapés

What are your payment terms?: We require all first orders be settled on the day of delivery by cheque or credit card. Following successful completion of your first order, we will be happy to set up a credit account. Please speak to our sales team on 020 7125 0266. The payment terms are strictly 14 days from the date of invoice. Green Onion Catering reserves the right to charge 2% above HSBC base rate on overdue invoices. Customer queries must be submitted in writing within 24 hours of the delivery.
How do I pay for my catering order?: Payment for your first order must be done by credit/debit card in advance. Cheques or cash on delivery are also accepted for subsequent orders. Any credit payments will incur a 2% surcharge to cover processing costs.
How do I place an order?: Orders can be placed via email or on our website.
When can I order?: Orders can be placed by phone from 8am until 5.30pm. For next day delivery, orders must be placed by 12pm the day before. Orders can also be placed via the website or email at anytime. Please call us to discuss late orders on 020 7125 0266 or email info@greenonioncatering.co.uk.
Is there a minimum order?: There is a minimum order amount of £50, otherwise a £10 administration fee will be charged.
What are your delivery charges?: Delivery is free within Central London (W1, WC1, SE1, SW1. EC1, EC2, EC3, EC4, N1, NW1, WC2, and W2) we will deliver outside these postcodes but there may be a small charge, please call us to discuss your requirements.
Can I cancel an order?: We understand that sometimes there will be a need to cancel an order. If you need to cancel we require as much notice as possible, preferably 24 hours. We prepare all food fresh on the day of delivery, if you are able to contact us before your food is prepared we will be able to cancel your order without charge. However, if the food has been prepared you will be subject to a full charge.
What sort of events and which clients have you catered for?: Our client base is very diverse. Since our launch, we have catered for all kinds of events, including private parties, business meetings, breakfast meetings, business lunches, training courses, conferences, buffets or afternoon tea. Have a look at what some of our clients have said about us by clicking here.
How should I go about choosing which items to order for my event?: As a first step in planning the catering for your event, we suggest you browse through the catering service menu, and also have a browse through this FAQ page. The prices indicated in the menu will give you an indication of the food costs, but depending other factors there might be additional costs. Please contact us as soon as possible before your event, using the order form (link to order page). We’ll listen to you carefully, and if you need guidance, we’ll be more than happy to help you come up with a menu suited for your event.
Are your food items suitable for sufferers of food allergies, e.g. allergies to nuts, gluten and dairy substances?: Some of the ingredients used for certain items may have been produced in environments handling dairy, nuts, etc. If you have a particular food allergy, please contact us for more information.
Do you cater for special requirements such as gluten-free, nut-free, diabetic, etc?: If you have such a special dietary request, please let us know and we’ll see what we can do. We should be able to satisfy most requests.
Where are you based?: We are based in East London.
Will the food be hot and ready to serve on arrival?: For an order of up to about 50 meals, and delivered to a north, central or inner London location, we should be able to deliver the food hot. We’d use insulated boxes to keep the food hot.
Will there be any additional costs on top of the food costs?: This will depend on various factors. For example, we might need to charge for delivery depending on how far your venue is from us or you might want to hire cutlery and plates etc. We might also have to charge for any requests beyond our usual service. In any case, we’ll clearly inform you of any such extra charges when we are in contact with you about your event.
Do you charge VAT?: Yes we do as we are VAT registered. Prices are not inclusive of VAT on the website.
Can you help organise other areas of our planned event?: Yes we can. We can provide a variety of additional items including tables, chairs, table linen, chair covers, mobile bars, glasses, additional staff and much much more. We are also experienced in managing events for customers from start to finish, working with limited or large budgets.
Does Green Onion Catering have insurance cover?: Yes we have full cover that includes employers and public liability responsibilities.
Have questions that are not answered here; what do I do?: No problem. Please contact us and we’ll be pleased to help.